Terms and Conditions
Scope of these terms
These terms govern the use of this website and any enquiry, proposal, or engagement that follows from it, unless a separate written agreement states otherwise. The site describes the practice of Pivot Strategy in Home, Property & Local Services and provides a contact route; it does not itself constitute a contract for services. By sending an enquiry you accept that the exchange will be handled under these terms. Where an engagement is later agreed, the signed proposal takes precedence over anything written here, and these terms continue to apply to everything not expressly replaced in that proposal.
Payment
Invoices are payable within fourteen days of the invoice date unless the proposal states a different schedule, such as a deposit followed by milestone payments. Payment is deemed made when the amount is credited to the account named on the invoice. Where an invoice remains unpaid after a written reminder, we may suspend work until the arrears are cleared, and the delivery dates in the proposal shift accordingly. Disputed amounts must be raised in writing within ten days of the invoice date; undisputed portions remain payable on the original schedule.
Definitions
In these terms, "we" and "the practice" mean Pivot Strategy, registered in Vancouver; "you" means the person or organisation that sends an enquiry or enters an engagement; "enquiry" means any message sent through the contact form or by email to info@pivotstrate.ca; "engagement" means work agreed in a signed proposal, including its scope, schedule, and fee; "deliverable" means a written or recorded output named in that proposal; "record" means the documentation we keep of decisions and correspondence. References to a statute are references to the version in force at the time.
Enquiry and ordering
An enquiry sent through the site is a request for a conversation, not an order and not an acceptance of any proposal. Work begins only when both sides have signed a proposal that names the scope, the schedule, the fee, and the people assigned to it. Until that point neither party is bound, and either may end the exchange without giving reasons. We aim to answer every enquiry within two working days with either a route forward or an honest statement that the work sits outside what we do.
Liability
We perform all work with the care of a diligent practitioner but do not guarantee outcomes that depend on factors outside our control, including client decisions, third-party systems, and market conditions. Liability for damage arising from the engagement is limited to the fee actually paid under the proposal, and in any case to the amount covered by our professional indemnity insurance. Liability is excluded for indirect loss, lost profit, and data loss caused by systems we do not operate. Nothing in these terms limits liability where the law does not permit limitation.
Prices and taxes
Fees are stated in the proposal exclusive of value-added tax, which is added at the statutory rate where the law requires it. Prices are fixed for the duration of the engagement named in the proposal and reviewed only at agreed checkpoints. Where an engagement is cancelled after signing, work already performed is invoiced in proportion to the fee. Out-of-pocket expenses such as travel are agreed in advance, itemised, and passed on at cost. Currency, payment schedule, and invoice address are settled in the proposal so that no fee question is left open once work starts.
Delivery
Deliverables are supplied in the form and to the recipients named in the proposal, normally as electronic documents delivered by email to the address you gave in your enquiry or to a shared workspace agreed in writing. Dates in the proposal assume timely access to the information and people listed as client-side dependencies; where access is delayed, dates move by the same amount. Acceptance of a deliverable is deemed to occur seven days after delivery if no written objection has been received, provided the objection is specific and relates to the agreed scope rather than a change in that scope.
Right of withdrawal
Where you conclude an engagement as a consumer within the meaning of EU consumer protection law, you have the right to withdraw from the contract within fourteen days of signature without giving any reason. To exercise the right, send a clear statement to info@pivotstrate.ca before the period expires. If you ask us to begin work during the withdrawal period and we do, you remain liable for the work performed up to the point of withdrawal. Business clients are reminded that these statutory withdrawal rights do not apply to contracts concluded in a commercial capacity.
Services
The practice offers {services} within {vertical}. Each engagement begins with a direct assessment of the question at hand, continues through structured working sessions, and closes with a handoff record that the client can use without us. The form, rhythm, and duration of the work are fixed in the proposal; anything outside it is agreed separately before it is done. We do not take on work we cannot staff with our own senior people, and we say so at the enquiry stage rather than after a signature.
Governing law and dispute resolution
These terms and any engagement under them are governed by the law applicable at our registered seat in Vancouver, without prejudice to mandatory consumer protection rules of your country of residence where you are a consumer. We always seek to resolve disputes by discussion first. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/, which consumers may use as an alternative route. Nothing here obliges you to use that platform, and contacting us directly at info@pivotstrate.ca remains the fastest way to settle a disagreement.